Refund Policy

Overview

Wyzie Subs is a digital service. An API key or request credits are delivered as soon as payment is confirmed, so there is nothing to return. This page restates sections 4 and 5 of the Terms of Service in one place. If the two ever differ, the Terms control.

What this covers

• The one-time Pro plan purchase.
• Request top-ups, including automatic top-ups you turned on.
• The monthly subscription. Partial billing periods are not refunded.
• Payments made by card (Stripe) or by cryptocurrency (NOWPayments).

Card processing fees are shown as a separate line at checkout and are passed through at cost. Prices are in USD, and a cryptocurrency payment is converted at the rate in effect when you pay.

Downtime and service credits

If there is significant downtime or a confirmed technical failure caused only by Wyzie's own infrastructure, we may, at our sole discretion, add request credits to your key. This is not guaranteed and is not an exception to the no-refund rule.

Interruptions caused by something else, such as a third-party subtitle provider being offline, a spend cap you configured being reached, or a leaked key, are not covered. See section 8 of the Terms and the status page.

Cancelling a subscription

You can cancel at any time from the Stripe billing portal. Cancelling stops future renewals, and your monthly allowance stays active until the end of the period you already paid for. Top-up credits you bought separately are not affected by cancelling.

Auto top-up can be switched off, or its threshold and monthly spend cap changed, from your dashboard at any time.

Chargebacks

If you think you are entitled to a chargeback through your payment provider, please contact us first at [email protected] so we can look at it with you. A fraudulent or bad-faith chargeback may lead to permanent suspension of your API key without compensation.

Contact

Questions about a charge: [email protected] or the support page. Please include the email address used at checkout.